At MK Web Development, we are committed to providing our clients with top-notch digital marketing services and ensuring their satisfaction. However, we understand that situations may arise where a refund is requested. To maintain transparency and fairness, we have established the following refund policy:
1. Eligibility for Refunds:
- Refund requests will only be considered within 15 days from the date of the initial payment or project commencement, whichever is earlier.
- To be eligible for a refund, clients must provide a valid reason for their request.
2. Valid Reasons for Refunds:
We will consider refund requests under the following circumstances:
- If MK Web Development fails to initiate or commence the agreed-upon project within the specified time frame.
- If the services provided by MK Web Development do not meet the specifications outlined in the agreed-upon proposal or contract.
- In the event of any billing errors or overcharges.
3. Refund Process:
- Clients must submit their refund requests in writing to our customer support team at firstname.lastname@example.org.
- The request should include relevant details, such as the project name, invoice number, and a clear explanation of the reason for the refund.
- Once a refund request is received, MK Web Development will review it within 15 business days.
- If the request is approved, the refund will be processed using the same payment method that was used for the initial transaction.
4. Non-Refundable Services:
Please note that certain services and situations are not eligible for refunds. These include, but are not limited to:
- Services already rendered or completed as per the contract.
- Any third-party costs or expenses incurred on behalf of the client.
- Domain registration fees, hosting fees, or other external expenses.
5. Contact Information:
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at email@example.com.
6. Policy Updates:
MK Web Development reserves the right to amend or update this refund policy as needed. Any changes to the policy will be posted on our website and will become effective immediately upon publication.
By engaging in business with MK Web Development, clients acknowledge and accept the terms and conditions of this refund policy.
Last Updated: 10.10.2023